Terms & Conditions

Returns Policy - Returns & Exchanges

I want you to love your dodo inspired Jewellery or sculptures. If you are not completely satisfied with your purchase, you may return the item within 14 days of receiving it for exchange or credit ONLY (excludes custom commissions) The item must be in its original packaging and in perfect unused condition. Sorry, shipping costs will not be refunded.

 

Delivery Time

Any purchased item that is in stock will be packaged and posted within three days. Items that are made to order may take up to 14 days before being dispatched. If this period is any longer for any reason, then you will be e-mailed with this information.

 

Commissions (The Contractual Overview Bit)

A commission may take several conversations and exchanges before being agreed upon and being signed off by the client in terms of its specifications and pertinent costs. Any quote provided will be valid for 28 days. Any changes that the client makes to a commission after the brief has been agreed upon, may incur increased charges if for example a sculpture is already being 3D printed but requires new design changes. The discussions and illustrations (CAD renders) provided by me during the briefing period should eliminate any misunderstandings, but any changes in circumstances that may affect the brief will be considered. The cost of any illustrations (CAD renders) will be refunded to the client when the brief/commission has been agreed on (signed off) by the client. Although this cost will vary, depending on the CAD modelling/rendering complexity of any client requests, the client will be informed in advance by me during the briefing period/dialogue process of what this cost actually is.

I agree to keep the client informed of the progress being made in the production of the commission at regular intervals, and of any details that may subsequently require additional decision making due to circumstances beyond my/our control. As an artist/designer producing the agreed commission, I would request that 50% of the cost of the commission should be paid for when the brief and cost of the commission has been formerly agreed upon. The remaining 50% would then be paid when the bespoke sculpture and/or display case is completed.

I would, upon completion of the commission and with agreement of the client, like to use any associated images/basic details of the commission for publicity purposes. I agree to also respect the clients wishes and/or any requests for anonymity in any respect agreed upon between myself and the client.